Returns, made simple.

Eligibility

Because our units are raw human hair, we can accept a return only if the unit is in its original condition:

• ✦Unworn, unwashed and unstyled
• ✦Lace uncut, with no adhesive, makeup or product on the lace or hair
• ✦Not altered in any way, including coloring, bleaching, cutting or plucking
• ✦Returned in its original packaging, with the hairnet and all tags attached

How to start a return

Contact us with your order number and the reason for your return. We'll reply with return instructions and the address to send it to. Please wait for our instructions before sending anything; returns sent without them may not be accepted.

Return shipping

You're responsible for the cost of return shipping. We recommend a tracked and insured service, as we can't be responsible for returns lost or damaged on the way back to us.

Restocking fee

A 15% restocking fee is deducted from the refund for every approved return. This doesn't apply to damaged, defective or incorrect items.

Refunds

When your return arrives, we'll inspect it and let you know whether it's approved. Approved refunds, less the restocking fee, are issued to your original payment method. Depending on your bank or card provider, it may take 5–10 business days to appear. If you paid with Shop Pay Installments, your refund is applied to your installment plan.

Returns we can't accept

We can't accept units that have been worn, washed, styled, altered or had the lace cut, or that are returned without their original packaging. Returns that don't meet these conditions will be sent back to you at your cost.

Exchanges

We don't offer direct exchanges. If you'd like a different texture or length, return your unit following the steps above and place a new order.

Damaged, defective or incorrect items

If your unit arrives damaged or defective, or you received the wrong item, contact us within 48 hours of delivery with photos. We'll cover return shipping and send a replacement or a full refund, with no restocking fee.